Generally there are five widely accepted steps in the problem solving process:

1. Define the problem
2. Gather facts
3. Generate alternate options
4. Evaluate and implement most appropriate option
5. Monitor solution and evaluate result

The first step is the most difficult of all and is covered in the next section. After the problem has been sufficiently defined, you gather factual information, who, what, when, and where. Then you generate alternative options bringing in other people who might have a different problem solving style. Next you evaluate the types of solutions presented, weighing the advantages and and disadvantages against the goals you have for what you have defined as the problem. Then you implement. Finally and equally important, monitor the implementation and evaluate your results.