Summary and Credits
What We've Covered
- Define decision making and problem solving
- Define negotiation and relate to problem solving
- Define mediation and relate to negotiation
- Use steps of decision making, problem solving, negotiation and mediation in the management of differences.
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This module is based on a portion of a pre-service teacher preparation curriculum entitled "Reach In, Reach Out, Reach Over: A Conflict Management Pilot Program in North Carolina" developed by the North Carolina Department of Juvenile Justice and Delinquency Prevention - Center for the Prevention of School Violence in 2002. To get the original curriculum and related materials, visit http://www.ncdjjdp.org/cpsv/conflict_management.html
The illustration "Classroom" on the first page is by Jared Chapman who shared it under a Creative Commons license. See his Flickr photo and art collection here: http://www.flickr.com/photos/jaredchapman/2867929450/
The illustration of conflict styles on a grid is based on the well-known Thomas-Kilmann Conflict Modes instrument. For more information see http://www.kilmann.com/conflict.html
The meeting room tabletop conflict image is from a collection called Full Spectrum Sampler produced by Lumaxart. See http://www.flickr.com/photos/lumaxart/sets/72157603545124242/ for the set and more information.
The school conflict comics used to illustrate our scenarios were developed by Anne-Marie Armstrong using an online service called Pixton. See http://pixton.com/ for more information.
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