Interpersonal Skills - Respect vs Disrespect
Introduction


- Identify basic communication behaviors that may trigger conflict by communicating disrespect through disconfirmation;
- Practice skills that identify disrespectful behavior;
- Use language strategies for communicating respect -- confirming behaviors;
- Identify communication behaviors that increase defensiveness;
- Practice supportive communication skills to reduce defensiveness;
- Identify the challenges of having face saving techniques along with face supporting techniques.
Reference: Jones, T.S. & Jameson, J., Department of Communication, North Carolina State University
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