Interpersonal Skills - Respect vs Disrespect
Defensive and Supportive Communication
Strategies
Jack Gibb, a researcher of group communication, identified several communication strategies that produce defensiveness as as a complementary set of strategies that can be more supportive:
Defensive Strategies | Supportive Strategies |
Evaluation | Description |
Control | Problem Orientation |
Strategy | Spontaneity |
Neutrality | Empathy |
Superiority | Equality |
Certainty | Provisionalism |
Defensive | Supportive |
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