Practice

iDevice icon Recognition

Remember the situation between Amy and Dr. White? This time, let's think about what specific confirming behaviors could look like. Amy says: "Dr. White? Can I talk to you a minute about my test?"

What kinds of nonverbal or verbal recognition should Dr. White display? Enter some suggestions and compare with other answers.

iDevice icon Acknowledgement
How could Dr. White use direct acknowledgement, a clarifying response or emotion aknowledgement to respond to Amy?
iDevice icon Endorsement
Finally, how could Dr. White respond to Amy in this situation using endorsement?
Continue to the next section "Communication, Defensiveness and Conflict"

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