This is a learning module designed to provide you with information about techniques you can use to successfully participate in a TRIAD conversation meeting. There is a special emphasis on active listening, questioning techniques and an understanding of why conflict escalates when people do not take one another's feelings into consideration.

By the completion of the module you should be able to:

• Recall how to use active listening techniques

• Identify the benefits that can result from active listening

• Have a better understanding about how to relate to another person's social & emotional needs

• Demonstrate awareness of another person's
feelings about an issue

• Utilize proper questioning techniques during
a TRIAD conversation

• Recognize how to prepare for and schedule a TRIAD meeting