In this module you were able to view some videos about how to participate in a TRIAD Conversation that highlighted active listening and questioning techniques. Hopefully you can now describe the purpose of reflecting feelings, inquiring and asking questions and diffusing defensiveness when communicating with people. You learned about types of comments you can use while practicing active listening so people's needs can be realized and met.

You have gained valuable insight and information as to how good preparation can aid in a successful TRIAD meeting. In a TRIAD, if there is a problem to be discussed, you have learned that the practice of active listening is beneficial to gather information about common goals and needs to find a solution and reach a consensus for the issue.

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