This second video provides a summary of the ways conflict emerged during the TRIAD conversation in Video 1, stemming from a lack of understanding of someone else's needs and a lack of practicing active listening. The video explains what happened during the exchange and highlights how feelings and emotions are personal and really can't be classified as "right" or "wrong."

After you view this video, proceed to the next page to view Video 3 depicting a better demonstration of how to conduct a TRIAD conversation.