Mediation@MIT Basic Mediation Training Trainers’ Manual (Higher Education)

A mediation training manual for use in higher education settings. According to the developers, “this Manual is intended to serve as a guide for the trainer(s) leading a Basic Training in Mediation for participants with no prior mediation experience. It reflects the style of mediation and the style of teaching we use at the Massachusetts Institute of Technology (MIT). This version contains the changes and improvements we have made in training over 250 faculty, staff, graduate students and undergraduates over the years.”

Conflict Resolution and U.S. History – Sample Lesson – War Between Mexico and U.S.

This 111-page pdf provides a full kit for a classroom activity focused on learning U.S. history within a conflict resolution framework. The activity, focused around the war between the United States and Mexico in the 1840s, sets up a negotiation and mediation between two historical figures from the period. The activity comes from Volume One: The Colonial Period through Reconstruction, the first of two volumes available from the NJ Center for Civic and Law-Related Education for teaching conflict resolution and U.S. history. The two volume set was created with supportive funding from the Ford Foundation. More than 25 leading historians helped to provide a rich historical background as the materials were developed and presented. More than 200 teachers from 15 states participated in the institutes and piloted the materials in their classrooms. More information available at

KS3/4 PSHE – Mediating Conflict

This 14-minute video produced by Teacher’s TV in the U.K. shows a variety of ways that schools are incorporating conflict resolution into their programming. We get to sit in on some teacher training on conflict management strategies, witness the use of circle time to build community in a 7th grade classroom, and see a group of students being trained as peer mediators.

Quick Guide to Implementing a Peer Mediation Program

A 7-page pdf providing a series of annotated questions designed to help a school plan for the implementation of a peer mediation program. Draws on the many years of experience gained at School Mediation Associates, a long-standing peer mediation advocacy and training organization.

Mastering Mediation: Higher Education Mediation Training Slides

The slides used in a basic mediation training program tailored to higher education contexts. It follows the framework provided in Mastering Mediation: A Guide for Training Mediators in a College and University Setting available via LRP publications. This workshop is typically offered over a long weekend. It includes lecture points, small group exercises and role plays.

Conflict Resolution in Educational Institutions – Warters Webinar archive

Conflict is a marvelous learning opportunity because it requires people to adjust their habitual ways of acting in response to the conflict they are encountering. In this session we explore the various ways that educational institutions are working with and learning from conflict when it emerges. We examine both K-12 and higher education environments with an aim to understand the different types of practice that are common. We review some ways to access free teaching and learning materials tailored specifically to educational settings.

About the Presenter: Bill Warters, Ph.D. is a faculty member in the Master of Arts in Dispute Resolution Program offered by Wayne State University’s Department of Communication. He developed and manages the Conflict Resolution Education Connection ( and the Conflict Management in Higher Education Resource Center ( He is author of Mediation in the Campus Community: Designing and Managing Effective Programs published by Jossey Bass Press. Bill received the William J. Kreidler Award for distinguished service to the field from the Association for Conflict Resolution (ACR) Education Section.

My Peer Mediators Handbook

A 15-page booklet designed to support trained peer mediators as they carry out their work. Topics include referrals, the mediation process, suggestions for a mediation service, some guidelines for good practice, what ifs, and help and support.

Professor Shuldman on Mediation in the Classroom

Professor Eddy Shuldman in the University of Oregon Teacher Education program speaks about how she implements mediation techniques in her classroom and within the school culture. Professor Shuldman has been speaking to the students at length about the importance of creating a classroom culture that is both safe and allows students to fully express themselves. She also believes that happens only when issues and problems are dealt with in a respectful and decent manner. This video showcases her belief in the idea of mediation as a technique to support that aim.

Good Practice Guidelines for Peer Mediation Initiatives

A one-page summary of guidelines for best practice for peer mediation program initiatives. Based on a larger evaluation of Peer Mediation Programs in New South Wales Government Schools published in 2003

What Makes a Good Peer Mediator?

What makes a good peer mediator? – Duration: 03:57
Explores what makes a good peer mediator, skills include understanding feelings, not taking sides, knowing how to help and how to listen. Features students from a Year Five (5th Grade) class in the U.K. The clip is from a longer video on peer mediation. You have to go directly to the BBC Learning Zone site to view it.
what makes a good peer mediator

What is a Peer Mediator?

What is a peer mediator? – Duration: 02:45.
A class of Year Five (5th Grade) children in a U.K. school explore conflict and how best to deal with it. They learn about peer mediation. This is a clip from a longer video on peer mediation skills. You have to go directly to the BBC Learning Zone site to view it.

what is a peer mediator

11 Conflict Simulations for Peer Mediation Role-Plays

An 11-page classroom handout featuring 11 conflict scenarios that can be used by students to develop role-plays depicting a mediation. Includes peer mediation process script that walks students through a basic mediation process. The author explains “these Conflict Simulations were culled from over 150 written and oral interviews about He Said/She Said situations the 6th, 7th, and 8th grade students at Clinton Middle School in Anderson County, Tennessee, faced during the 1998-1999 school year. A few of the simulation situations came from descriptions in books, TV talk shows, or personal conversations with teachers and middle school students in other parts of the country.”

Squash It!: Routes to Mediation for Young People by Young People

This 19-page booklet was written by young people associated with PeerLink who wanted to share their mediation expertise and get other young people mediating. Print copies available via

The guide addresses questions like: What are the key skills you need to be a good mediator? How do you plan a mediation session? What should you do if mediation goes wrong?