Article Abstract: The aim of this article is to share a conflict management workshop that the authors developed to train teaching assistants to proactively manage conflict, achieve productive results for conflict, and establish a climate of trust in which relationships beneficial to learning can flourish. The article begins by defining an approach to conflict management and explaining the rationale behind the workshop. A detailed plan of the workshop is then presented. Finally, results are reported of a “before the workshop” and “after the workshop” survey from two recent groups of workshop participants that shows improved perceived ability to deal effectively with conflict.
Preparing pre-service educators to break up fights — before they happen
Pdf article from Conflict Management in Higher Education Report, Volume 4, Number 1, (Oct. 2003), which discusses a project by the North Carolina Department of Juvenile Justice and Delinquency Prevention — Center for the Prevention of School Violence (DJJDP Center), to prepare future teachers to effectively manage conflict.