Article Abstract: The aim of this article is to share a conflict management workshop that the authors developed to train teaching assistants to proactively manage conflict, achieve productive results for conflict, and establish a climate of trust in which relationships beneficial to learning can flourish. The article begins by defining an approach to conflict management and explaining the rationale behind the workshop. A detailed plan of the workshop is then presented. Finally, results are reported of a “before the workshop” and “after the workshop” survey from two recent groups of workshop participants that shows improved perceived ability to deal effectively with conflict.
Peaceworkers UK developed this detailed description of the Core Skills they consider essential for Conflict Work and the vocational standards associated with them.
Core Skill 1: Research Skills
Core Skill 2: Written Communication
Core Skill 3: Verbal Communication
Core Skill 4: Self-Management
Core Skill 5: Conflict Management
Core Skill 6: Observation Skills
Core Skill 7: Teamwork
Core Skill 8: Cultural Sensitivity
Core Skill 9: Gender Awareness
150-page PDF guide which, “explores the concepts of coaching, youth initiatives and youth participation, including practical tools and methods, advice and information, opportunities and support for those encouraging young peopleâ€™s participation in youth initiatives … As a handbook which aims to offer practical support for people active in coaching youth projects, the biggest part of this publication deals with â€˜coachingâ€™ itself and the adaptation of different coaching techniques to the field of youth work.”