Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 1, (Oct 2002), whose “purpose in this article is to briefly explore a somewhat expanded role set for the ombuds, one that includes the ombuds as researcher … I suggest here that the ombuds is in a unique position to serve as a guide or “primary informant” … to researchers interested in campus organizational culture and subculture, especially as it relates to conflict-related behaviors and beliefs.” Includes bibliography.