Pdf article from Conflict Management in Higher Education Report, Volume 5, Number 1, (Sept 2004), which presents the story of a “course teaching dispute resolution, negotiation and team building (ACS 201: Dispute Resolution and Team Building) [which] was designed to fit into the program’s first year curriculum, this essay reviews the nature of the course and in some detail the student response to it.” The course was taught at Ryerson University in Toronto, Ontario.
Archive
Developing departmental communication protocols
Pdf article from Conflict Management in Higher Education Report, Volume 4, Number 1, (Oct. 2003), which presents the concept of a “Communication Protocol [which] is a set of guidelines for day-to-day communication and informal problem solving developed in a mediation context involving a group of co-workers, these Protocols are most effective when developed with the full participation of both staff and management, although difficult to achieve, in academic units the chair needs to participate, the more inclusive the group, the more the Protocol will reflect the culture and norms of the organization.”
Application of the transactional view, An: A unique role for ombudsmen in campus protest
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 3, (May 2003), which examines the role of the Observer Program at University of Colorado, created by the Ombudsman office, in student protests.
Cyberconflict: The role of email communication
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 2, (February 2003), discusses email communication and its relationship to conflict.
Mediation: An effective way to restore collegiality & shared governance in dysfunctional university
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 1, (Oct 2002), which discusses the use of mediation to settle disputes among university personnel and reestablish collegiality.
Leadership development: Conflict management for college student leaders
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 1, (Oct 2002), which “examines the effectiveness of conflict management skills intervention training on the conflict management style of college student organizational presidents, key leaders within the larger campus community.” Includes bibliography.
Slouching towards inclusion
Pdf article from Conflict Management in Higher Education Report, Volume 2, Number 3, (May 2002), which discusses the need for diversity in the field of conflict resolution and examples of challenges and solutions when creating diversity within the conflict resolution team is a primary factor.
Culture of honesty earns a degree of respect, A: Facilitating academic honesty at the University of
Pdf article from Conflict Management in Higher Education Report, Volume 2, Number 3, (May 2002), discusses the University of Georgia’s mediation policies and procedures for resolving academic dishonesty disputes.
Intake hints
Pdf article from Conflict Management in Higher Education Report, Volume 2, Number 2, (Feb 2002), which examines intake procedures and scheduling issues for community mediation, based on work done by “Neighborhood Dispute Settlement Program of Dauphin County (Harrisburg, Pennsylvania), … a community mediation program which receives referrals from criminal justice entities.”
Conflict coaching
Pdf article from Conflict Management in Higher Education Report, Volume 2, Number 2, (Feb 2002), which introduces the idea of “Conflict coaching is a relatively innovative and distinctive form of coaching, it involves working one-on-one with those involved in interpersonal conflicts.” Includes bibliography.
Student protests, negotiation, and constructive confrontation
Pdf article from Conflict Management in Higher Education Report, Volume 2, Number 1, (Oct 2001), which “suggests a series of strategies that can be used by university administrators and students seeking more constructive ways of handling student protests.” Includes bibliography.
Current trends in graduate ADR programs: Preliminary findings
Pdf article from Conflict Management in Higher Education Report, Volume 1, Number 2, (March/April 2000), which “presents a few preliminary findings from a two-year study of all graduate ADR (Alternative Dispute Resolution) and CR (Conflict Resolution) programs in the United States, the study concentrates on 45 areas of inquiry utilizing semi-structured interviews of program directors and coordinators concerning issues such as the growth and direction of their programs.”
Managing interethnic relations manual
104-page manual whose purpose is to fill the informational and methodological gap in addressing interethnic relations, it also intends to combat the passive attitudes held by many regarding the improvement of interethnic relations in Georgia, the book is meant for all specialists working on the issue of interethnic relations or those intending to focus on it, includes bibliography.
Integrated lessons: Collection from the National Curriculum Integration Project
Pdf document presenting a series of lessons for both language arts and social studies classes which examine conflict, explore positive solutions and examine how issues of culture and bias, social and emotional learning and law related education impact conflict and its resolution. Written above title on document: NCIP (National Curriculum Integration Project).
International Conflict Resolution Education Summary Slideshow
Powerpoint presentation examining conflict resolution education activities around the globe.