Pdf article from Conflict Management in Higher Education Report, Volume 4, Number 1, (Oct. 2003), which presents a composite portait of a campus ombuds from, “information received from the Ombuds Profile
Project survey, in the spring of 2002 questionnaires were sent out with a call for case studies to 103 campus ombuds in the United States, Canada, and Australia (65
women, 32 men, 6 to “ombuds offices” without ombuds listed), this profile blends eleven responses to the questionnaire (6 women, 5 men) that were received in time for the 2002 profile.”
Archive
Developing departmental communication protocols
Pdf article from Conflict Management in Higher Education Report, Volume 4, Number 1, (Oct. 2003), which presents the concept of a “Communication Protocol [which] is a set of guidelines for day-to-day communication and informal problem solving developed in a mediation context involving a group of co-workers, these Protocols are most effective when developed with the full participation of both staff and management, although difficult to achieve, in academic units the chair needs to participate, the more inclusive the group, the more the Protocol will reflect the culture and norms of the organization.”
Campus conflict hotspot mapping
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 3, (May 2003), which discusses the idea of Hotspot mapping, the “opportunistic sampling of campus community members to get their input on where conflict occurs on campus and what its relative intensity may be.”
Conflict resolver to conflict creator: Thoughts on writing mediation roleplays
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 3, (May 2003), which discusses “roleplays [which] were designed to help prepare the newly emerging student CPR (Campus Peer Resolution) Team based in WSU’s [Wayne State University] Counseling and Psychological Services office, roleplays are a significant part of the education process, they play a vital role in training mediators to help parties consider positions from the other side.”
Application of the transactional view, An: A unique role for ombudsmen in campus protest
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 3, (May 2003), which examines the role of the Observer Program at University of Colorado, created by the Ombudsman office, in student protests.
Strengthening undergraduate mediator competency via the Ntl Intercollegiate Mediation Tournament
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 3, (May 2003), which discusses the role of the National Intercollegiate Mediation Tournament in the development of mediation skills in students.
Campus mediators and civil liability
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 2, (Feb 2003), which discusses campus mediator liability and the need for mediator immunity legislation. Includes bibliography.
Community mediation centers and campus mediation
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 2, (February 2003), which “presents some of the similarities between campus mediation work and that of community mediation centers and provides readers of the Report with more information on some of the potential benefits of membership in the National Association for Community Mediation (NAFCM).”
Researching campus conflict management culture(s): A role for ombuds?
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 1, (Oct 2002), whose “purpose in this article is to briefly explore a somewhat expanded role set for the ombuds, one that includes the ombuds as researcher … I suggest here that the ombuds is in a unique position to serve as a guide or “primary informant” … to researchers interested in campus organizational culture and subculture, especially as it relates to conflict-related behaviors and beliefs.” Includes bibliography.
Mediation: An effective way to restore collegiality & shared governance in dysfunctional university
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 1, (Oct 2002), which discusses the use of mediation to settle disputes among university personnel and reestablish collegiality.
Confessions of a low-tech social scientist
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 1, (Oct 2002), which discusses the development of a web-based class in conflict resolution.
Leadership development: Conflict management for college student leaders
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 1, (Oct 2002), which “examines the effectiveness of conflict management skills intervention training on the conflict management style of college student organizational presidents, key leaders within the larger campus community.” Includes bibliography.
Community justice in the campus setting
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 1, (Oct 2002), which examines the idea of community justice and how it can be used on college campuses to address student misconduct and improve socialization. Includes bibliography.
Similarities and differences between campus ombudsing and mediation
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 1, (Oct 2002), which “identifies and discusses some of the similarities and differences between mediation centers and ombuds offices on college and university campuses.”
Place to work things out, A
Pdf article from Conflict Management in Higher Education Report, Volume 2, Number 4, (July 2002), which presents the idea of personal narrative model of mediation and the work at Oberlin College using this model.