Cooperative Problem-Solving : A Guide to Turning Conflicts into Agreements

This 56-page pdf is a guide designed for people who want to know how to resolve conflicts with other people in a way that leads to mutual agreements and stronger relationships. It was developed as a workbook for a workshop of the same title, but it can be used independently.

Based on the book Getting to Yes, the Guide addresses:
– Treating conflict as a natural resource
– How to attack problems while respecting people
– Raising an issue in a constructive manner
– Exploring opposing positions to discover shared interests
– Generating options to address all parties’ needs
– Crafting clear and healthy solutions
– Dealing with differing perceptions
– Managing emotions
– Insuring two-way communications
– Choosing when to use a cooperative approach
– Being a peacemaker while resolving conflicts

• Format: pdf
• Publisher: Search for Common Ground
• Resource Release Date: 01/01/2003
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• Direct Access: Click Here