Tale of two colleges, A: Diversity, conflict, and conflict resolution

Pdf article from Conflict Management in Higher Education Report, Volume 5, Number 1, (Sept 2004), which shows, “how real people can
achieve dramatically different outcomes depending on the strategies
they devise and the methods they employ, the first chapter shows
people digging in to their positions and trying to force the Other
Person to give in, the second chapter shows similarly situated people using the problem-solving negotiation strategy popularized in the book Getting To Yes.”

• Format: pdf
• Publisher: Conflict Management in Higher Education Report
• Author: Michael Palmer
• Topics:
• Subjects:
• Direct Access: Click Here