Promoting mediation center quality awareness using guided self-assessment

Pdf article from Conflict Management in Higher Education Report, Volume 4, Number 1, (Oct. 2003), which introduces “NAFCM’s [National Association for Community Mediation] manual … [which focuses] … not on the direct provision of services themselves, but rather on the quality of the system through which cases are managed, mediators are trained and evaluated, and mediation centers determine what “quality” means in their communities, by encouraging
community mediation centers to examine their goals and values in light of their communities’ needs and values and to develop their own approaches to serving these needs effectively, NAFCM’s self-assessment approach aims to increase quality without imposing restrictive and inappropriate standards.”

• Format: pdf
• Publisher: Conflict Management in Higher Education Report
• Author: Craig Colettea
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