| Term
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Definition
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Related Terms
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| Caucusing
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When a mediator meets individually with one of the parties in the mediation to talk about issues
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| Causal inference
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Assumptions we make about what causes a certain effect, usually refers to judgments we make about why people do things
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attributions
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| Certainty communication
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Defensive communication that suggests you are completely right and completely certain that you are right
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| Clarifying response
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a confirming behavior that acknowledges someone by asking for more information about what they've just said or done
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Asking for clarification
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| Classroom agreements
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Agreements negotiated by students and teachers about acceptable behavior in the classroom
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Classroom rules
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| Classroom management
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The ability to create safe and effective learning environments in a classroom
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| Classroom management style
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A general tendency to be either hands-on, hands-off or hands-together as a style of dealing with classroom management
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| Classroom meetings
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Having students in a class convene for a discussion of issues or activity.
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Morning meetings, advisories
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| Classroom rules
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Specific rules for behavior in a classroom, usually created by teacher and students
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Classroom agreements
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| Cognitive perspective taking
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being able to understand how a person sees a situation, what his or her needs and interests are in that situation
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| Collaborative strategies
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conflict management strategies in which concern for the self and the other fully merge, and conflicts are seen as residing within the relationship; thus, only mutually satisfying solutions are acceptable
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Win-win approaches
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| Collectivistic cultures
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cultures that encourage interdependence among members, teaching them the importance of allegiance to in-groups, that provide continued protection in exchange for loyalty
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Tribal cultures
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| Co-mediation
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A mediation process in which two mediators work together
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| Co-mediator
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One of the team of mediators in co-mediation - usually the one that is less in charge of the mediation
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| Communication
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the process of constructing meaning through the sharing of thoughts, ideas, feelings, and information with others
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| Communication-facilitation
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A mediator strategy that uses search for information, instruction, and supportive communication to uncover the nature of the conflict
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| Communication resources
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communication behaviors, skills and competencies that help us accomplish what we want to communicatively
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| Communicative competence
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learning to achieve language skills and nonverbal skills that promote social interaction, such as making friends and dealing with conflict
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| Competing/forcing
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a conflict resolution style that is win-lose; shows a strong concern for the self but a low concern for the other
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Win-lose approach to conflict
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| Compliment
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a confirming behavior; a way of endorsing someone by saying something positive about him or her
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| Compromising
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a conflict resolution style that involves splitting the difference or a give and take approach; shows a moderate concern for self and a moderate concern for other
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50-50 approach to conflict management
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| Concessions
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Giving a little on an issue in bargaining to try and come to an agreement
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| Confidentiality
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The idea in mediation that what is said in mediation is not shared with anyone outside the mediation
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| Confirmation
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you accept the right of the other person to define you, himself or herself, or the relationship
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respect
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| Confirmation bias
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Once we have an impression of the other person, our tendency to keep seeing them that way, even if there is information to the contrary
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| Conflict
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the expression of a disagreement between two or more interdependent people about what should be done and/or how it should be done
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Dispute, disagreement
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| Conflict competence
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the ability to manage conflict positively and functionally
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| Conflict escalation
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occurs when the feelings associated with the conflict become more hostile, when the behaviors used in conflict become more aggressive, when the positions taken in the conflict become more extreme, and when the willingness to adopt cooperative orientation to the conflict decreases
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| Conflict resolution education
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teaching children how to manage conflict effectively and giving them life skills that will empower them to be happier, more successful citizens
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Peace education
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| Conflict styles
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A tendency we have for how we deal with conflict - a general approach to conflict management
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| Connection power
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Influence we get because of who we know
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| Contact cultures
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cultures that use more touch and less personal space (e.g., Arab, Latin American, and Southern European nations) than do members of non-contact cultures
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| Contact hypothesis
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predicts that making contact with stereotyped individuals and interacting with them over time will break down the stereotypes we have about them
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| Contempt
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an emotion resulting from perceived superiority; often expressed as an insult
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| Content
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the information we exchange and the understandings we achieve
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Data
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| Content level
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gives the "content" or basic data of the message; denotative meaning; what the words actually mean
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| Control communication
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Defensive communication that directs or tells the other what to do
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Directive communication
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| Criteria
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In principled negotiation and/or mediation, the standards used to determine whether a solution meets the interests of the parties and should be selected
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standards
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| Criticism
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Verbal behavior that attacks the relational partner's personality or character; presents as a general deficit, not of a specific action or issue
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Face attacks, identity threats
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| Cultural context
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the layers of culture that influence our communication in any given interaction
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| Cultural display rules
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rules based on our cultural expectations that guide us in terms of appropriate behavior in a given situation
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| Cultural identity
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views of ourselves that we share with other people in that culture based on influences in the culture
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Ethnic identity, gender identity, national identity, racial identity
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| Cultural sensitivity
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Understanding that there are different emotional cultures as well as the ability to appropriately follow the display rules prescribing and proscribing emotional expression
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| Culture
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shared ways of behaving and interpreting common to an identity group
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