| Term
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Definition
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Related Terms
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| Saving face
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preserving our image or face we present after we have perceived a threat to or attack against that face
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| Secondary appraisals
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In Lazarus' theory of emotions, the appraisals or judgments we make about whether someone is to blame and how well we can cope with the event
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| Secondary emotions
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blends of primary emotions, more complex, less comparable cross-culturally
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Blended emotions
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| Self-concept
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knowing who you are and what makes you different from others
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identity
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| Self-esteem
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the level of confidence and satisfaction you have with your self-concept
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| Self-serving bias
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A perceptual bias we have when we give ourselves credit for the good things but blame the situation or other people for the bad things
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| Self-soothing
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an emotion management strategy that helps one feel better; moving from an emotionally negative to an emotionally positive state
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Mood repair
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| Settlement range
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In bargaining, the difference between your target point and your resistance point
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| Sex
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refers to the biological classification of a particular person (male/female)
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| Social aggression
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tries to inflict harm through damage to one's self-esteem, social status, or both
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Relational aggression
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| Social and emotional learning
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programs to help parents and teachers develop emotional competence in children from preschool ages through high school
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| Spontaneous communication
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Non-defensive communication that is 'of the moment' and natural - no hidden agendas
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| Strategic expression
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the ability to regulate your emotional experience and expression in adaptive and beneficial ways
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Self-controlled communication
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| Strategy communication
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Defensive communication that makes it seem you have a hidden agenda or are trying to manipulate the other
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Manipulative communication
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| Substantive Directive strategy
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A strategy used by a mediator to engage the parties in discussion of the substantive issues in the conflict
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| Superiority communication
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Defensive communication that makes it sounds like you see yourself as better than the other
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| Supportive climates
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creating climates that are non-defensive by using language that is descriptive, problem oriented, spontaneous, empathic, equal, and provisional
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| Supportive response
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a way of endorsing someone by responding in a supportive way
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