| Term
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Definition
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Related Terms
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| Face
|
Goffman's notion of the self we want to present in interaction
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Identity, self-presentation
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| Face work
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ongoing, yet often implicit process of trying to present our "face" in interactions
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Impression management, identity negotiation
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| Facilitate emotional reappraisal
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a process of elicitive questions and conversation that enable people to change the way they experience a situation and, by doing so, change how they feel about it
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Emotional coping
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| Facilitator
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A third party who focuses on re-establishing communication between disputing parties but who does not become involved in substantive issues
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conciliator
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| Forgiveness
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no longer being upset with someone because of what he or she did
|
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| Frame of reference
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our view of the world and the assumptions we make about reality as shaped by our prior experiences
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Point of view, perspective
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| Functional conflict
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a conflict where both parties are pleased with the process and outcome of the conflict management
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Healthy conflict, constructive conflict
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| Fundamental attribution error
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A perceptual bias where we tend to blame the person rather than the situation for an event
|
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