| Term
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Definition
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Related Terms
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| Emotion coaching
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a five-step process for teaching children basic skills of emotional competence
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| Emotion scripts
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sets of expectations for how we should react emotionally in certain situations in order to be appropriate; acting surprised at a surprise party
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| Emotional acknowledgment
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a confirming behavior that acknowledges someone by telling him or her you notice the emotion he or she has expressed
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| Emotional awareness
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awareness of one's own and other's emotions
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| Emotional competence
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knowing how to express emotions to fit the situation, the culture, and personal needs; understanding how to discern one's emotional state and others' emotional states; understanding the vocabulary of emotion; coping with aversive and pleasurable emotional situations; using emotions strategically and at an appropriate time; a developmental process
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Emotional intelligence
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| Emotional contagion
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being "infected" by the emotions of others; physiological mimicking of another's emotions that triggers similar emotional experience in you
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| Emotional expressivity
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willingness and ability to express one's emotions
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Emotional communication, emotional behaviors
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| Emotional flooding
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being swamped by emotion to the extent that you cannot think effectively
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Emotional overload
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| Emotional immaturity
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inability to behave in an emotionally competent way due to development that has yet to occur in the social or cognitive domain
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| Emotional incompetence
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through developmentally able, a person is unable to manage his or her emotions at the same level as his or her age and culture expect
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| Emotional intelligence
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the capacity for recognizing our own feelings and those of others, motivating ourselves, and managing emotions effectively in ourselves and in our relationships
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Emotional competence
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| Emotional perspective taking
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the ability to understand how the other person is feeling and why they are feeling that way
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Empathy, empathic perspective-taking
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| Emotional regulation
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learning to control one's impulses to respond emotionally
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Impulse control
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| Emotions
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the feelings that motivate us to act in all facets of life
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feelings
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| Empathy
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the ability to feel what someone else is feeling
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Emotional perspective taking
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| Empathy communication
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Non-defensive communication that shows you can understand the other person's experience
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| Endorsement
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confirming behavior that sends the message, "The way you are feeling is okay," or "The way you are perceiving is okay.
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| Equality communication
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Non-defensive communication that treats the other person as an equal
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| Ethnocentrism
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the belief that one's culture is the center of everything and therefore superior to other cultures. Encourages people to apply the norms and standards of their own culture when judging other cultures: "This is the way we do it, so this is the way everyone should do it."
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Cultural arrogance
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| Evaluation communication
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Defensive communication that judges the other
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Criticism
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| Expertise power
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Influence we have because of a general area of expertise or knowledge we have, like computer programming
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