Presented by: Rachel M. Goldberg
Presented at: Sustaining Conflict Resolution Education: Building Bridges to the Future, Fairfax VA
Date of Session: March 10, 2008

Session Description: Reflective listening, I-messages and paraphrasing are core skills for all conflict resolution, but students often resist them because they don't feel "real", and they aren't sure they will work. This model was designed by two PhDs, a professor and a business consultant to provide a basic skill set and diagnostics in an easy-to-understand, non-formulaic form that is immediately usable. Resources will include a script demonstrating how the skills sound in "real" life language.