Pdf article from Conflict Management in Higher Education Report, Volume 4, Number 1, (Oct. 2003), which presents a composite portait of a campus ombuds from, “information received from the Ombuds Profile
Project survey, in the spring of 2002 questionnaires were sent out with a call for case studies to 103 campus ombuds in the United States, Canada, and Australia (65
women, 32 men, 6 to “ombuds offices” without ombuds listed), this profile blends eleven responses to the questionnaire (6 women, 5 men) that were received in time for the 2002 profile.”
Archive
Developing departmental communication protocols
Pdf article from Conflict Management in Higher Education Report, Volume 4, Number 1, (Oct. 2003), which presents the concept of a “Communication Protocol [which] is a set of guidelines for day-to-day communication and informal problem solving developed in a mediation context involving a group of co-workers, these Protocols are most effective when developed with the full participation of both staff and management, although difficult to achieve, in academic units the chair needs to participate, the more inclusive the group, the more the Protocol will reflect the culture and norms of the organization.”
Promoting mediation center quality awareness using guided self-assessment
Pdf article from Conflict Management in Higher Education Report, Volume 4, Number 1, (Oct. 2003), which introduces “NAFCM’s [National Association for Community Mediation] manual … [which focuses] … not on the direct provision of services themselves, but rather on the quality of the system through which cases are managed, mediators are trained and evaluated, and mediation centers determine what “quality” means in their communities, by encouraging
community mediation centers to examine their goals and values in light of their communities’ needs and values and to develop their own approaches to serving these needs effectively, NAFCM’s self-assessment approach aims to increase quality without imposing restrictive and inappropriate standards.”
Campus conflict hotspot mapping
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 3, (May 2003), which discusses the idea of Hotspot mapping, the “opportunistic sampling of campus community members to get their input on where conflict occurs on campus and what its relative intensity may be.”
My how we have grown: CMHER subscribers from 2000–2003
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 3, (May 2003), which provides a profile of subscribers to Conflict Management in Higher Education Report in 2000 and 2003.
Application of the transactional view, An: A unique role for ombudsmen in campus protest
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 3, (May 2003), which examines the role of the Observer Program at University of Colorado, created by the Ombudsman office, in student protests.
Strengthening undergraduate mediator competency via the Ntl Intercollegiate Mediation Tournament
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 3, (May 2003), which discusses the role of the National Intercollegiate Mediation Tournament in the development of mediation skills in students.
Campus mediators and civil liability
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 2, (Feb 2003), which discusses campus mediator liability and the need for mediator immunity legislation. Includes bibliography.
Cyberconflict: The role of email communication
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 2, (February 2003), discusses email communication and its relationship to conflict.
Teaching and learning in circle
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 2, (February 2003), which “explores the impact of teaching using a circle format, both at the high school and college level.”
Community mediation centers and campus mediation
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 2, (February 2003), which “presents some of the similarities between campus mediation work and that of community mediation centers and provides readers of the Report with more information on some of the potential benefits of membership in the National Association for Community Mediation (NAFCM).”
Researching campus conflict management culture(s): A role for ombuds?
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 1, (Oct 2002), whose “purpose in this article is to briefly explore a somewhat expanded role set for the ombuds, one that includes the ombuds as researcher … I suggest here that the ombuds is in a unique position to serve as a guide or “primary informant” … to researchers interested in campus organizational culture and subculture, especially as it relates to conflict-related behaviors and beliefs.” Includes bibliography.
Mediation: An effective way to restore collegiality & shared governance in dysfunctional university
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 1, (Oct 2002), which discusses the use of mediation to settle disputes among university personnel and reestablish collegiality.
Confessions of a low-tech social scientist
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 1, (Oct 2002), which discusses the development of a web-based class in conflict resolution.
Leadership development: Conflict management for college student leaders
Pdf article from Conflict Management in Higher Education Report, Volume 3, Number 1, (Oct 2002), which “examines the effectiveness of conflict management skills intervention training on the conflict management style of college student organizational presidents, key leaders within the larger campus community.” Includes bibliography.