Intercultural Communication: Perception, Self-Reflection and Change

Presented by: Cathryne Schmitz and Tom Matyok, University of North Carolina at Greensboro
Presented at: 5th International Conference on Conflict Resolution Education
Date of Session: March 14 – 15, 2012

Session Description: This two-day highly interactive workshop focused on providing participants with an in-depth understanding of intercultural communication and its significance in conflict resolution education. Participants were introduced to, and participated in, the use of the Intercultural Development Inventory (IDI) and Intercultural Conflict Style Inventory (ICS). The IDI is a cross-cultural tool for assessing intercultural competence at the individual, group and organizational level. With the IDI and the ICS, individuals identify strategies for resolving conflict across cultural and ethnic differences, identify personal approaches to resolving cross cultural difference, and assess the strengths and weaknesses of each intercultural conflict style. Participants reflected on their current level of cultural communication and conflict competency.