Good Practice Guidelines for Peer Mediation Initiatives

A one-page summary of guidelines for best practice for peer mediation program initiatives. Based on a larger evaluation of Peer Mediation Programs in New South Wales Government Schools published in 2003

Summary of Core Skills For Conflict Work

Peaceworkers UK developed this detailed description of the Core Skills they consider essential for Conflict Work and the vocational standards associated with them.
Core Skill 1: Research Skills
Core Skill 2: Written Communication
Core Skill 3: Verbal Communication
Core Skill 4: Self-Management
Core Skill 5: Conflict Management
Core Skill 6: Observation Skills
Core Skill 7: Teamwork
Core Skill 8: Cultural Sensitivity
Core Skill 9: Gender Awareness

Ten Lessons for Teaching Conflict Resolution Skills

A teaching packet provided by the Fairfax County Public Schools and the Student Safety and Wellness Office consisting of 10 lessons designed to help students learn conflict resolution skills. Each activity takes about an hour to complete and is designed to be interactive. As the authors note: “These skills are important for many reasons. Not only are they essential life skills, but they also help each individual acquire and maintain relationships, help make and maintain cohesive families, and increase the probability of attaining a job through communication and collaboration skills. These are pro-social skills which, in turn, increase student achievement levels and improve student resiliency.”
Topics covered include the following.
Lesson One: Introduction to Conflict and Types of Conflict
Lesson Two: Conflict Styles and Outcomes
Lesson Three: Different Points of View, Identifying Biases and Perspectives, Prejudice Awareness
Lesson Four: Steps for Solving Your Interpersonal Conflicts
Lesson Five: Nonverbal Communication Skills
Lesson Six: Communication
Lesson Seven: Effective Questioning Techniques
Lesson Eight: How to Handle Difficult Conversations
Lesson Nine: Problem Solving and Decision Making
Lesson Ten: Building Relationships, Developing a Win-Win Outcome Through Communication and Collaboration

A negotiation between Stan and Susan

This 7-page scripted role-play illustrates the six-steps of the Negotiation process. It is designed to be used in the classroom with middle school age youth. It is based on scenario wherein Stan tripped, saw Susan laughing with her friend Misty, and immediately jumped to the conclusion that Susan was making fun of him. He called her a bad name in revenge.

11 Conflict Simulations for Peer Mediation Role-Plays

An 11-page classroom handout featuring 11 conflict scenarios that can be used by students to develop role-plays depicting a mediation. Includes peer mediation process script that walks students through a basic mediation process. The author explains “these Conflict Simulations were culled from over 150 written and oral interviews about He Said/She Said situations the 6th, 7th, and 8th grade students at Clinton Middle School in Anderson County, Tennessee, faced during the 1998-1999 school year. A few of the simulation situations came from descriptions in books, TV talk shows, or personal conversations with teachers and middle school students in other parts of the country.”

Squash It!: Routes to Mediation for Young People by Young People

This 19-page booklet was written by young people associated with PeerLink who wanted to share their mediation expertise and get other young people mediating. Print copies available via http://www.peerlink.org.uk

The guide addresses questions like: What are the key skills you need to be a good mediator? How do you plan a mediation session? What should you do if mediation goes wrong?

Mediating a Better Solution

A 5-page article on peer mediation written for principals. It appeared in the magazine Principal Leadership as part of a monthly column entitled “Counseling 101” that is written by members of the National Association of School Psychologists. Includes a case study exploring the need for improved referral system for a peer mediation program.

Beginning with the Children – A guide to creating a Peace Helpers program, grades K-2

This 73-page guide presents a field-tested, step-by-step process schools can use to train and support young students (K-2) in serving as “peace helpers” in their classrooms. After training sessions to develop their skills in listening, handling feelings, and mediating conflicts, they help their teacher establish a peace corner. Upon request they are available to work in the peace corner, listening to a student who is upset or helping two classmates talk out a conflict.

Chapter 1 of the guide describes the Peace Helpers Program at P.S. 24 in Brooklyn, NY, to provide a vision of what’s possible. Chapter 2 describes the ingredients for a successful program and a process a school planning team can use to decide whether now is the time for a Peace Helpers Program at their school. Chapters 3, 4, and 5 describe the steps for establishing and sustaining the program, including detailed agendas for workshop sessions to train the peace helpers. The Appendix has handouts for the peace helpers’ training and other aids for implementing the program.

Peer Mediation Student Handbook – Mediator Mentors

58 page mediation training manual in .doc format used to train peer mediators working at the elementary school level. Used as part of the Mediator Mentor program at California State University Fresno. The program is a university-public school partnership in which future teachers, counselors, social workers and school psychologists support the development of conflict resolution skills in school children. Teachers and students in the public schools receive eight to 10 hours of communication and conflict resolution training and university students coach and mentor at lunch periods. More than 5,000 children and teachers have participated in the program as of Spring 2010.

Helping Children Resolve Peer Conflict

Vol 15, Issue 1 of School-Age Connections provides 4-page pdf reviewing research and concepts for understanding children’s peer conflicts. Includes 8-step model for assisting children in resolving their conflicts.