Conflict is a marvelous learning opportunity because it requires people to adjust their habitual ways of acting in response to the conflict they are encountering. In this session we explore the various ways that educational institutions are working with and learning from conflict when it emerges. We examine both K-12 and higher education environments with an aim to understand the different types of practice that are common. We review some ways to access free teaching and learning materials tailored specifically to educational settings.

About the Presenter: Bill Warters, Ph.D. is a faculty member in the Master of Arts in Dispute Resolution Program offered by Wayne State University’s Department of Communication. He developed and manages the Conflict Resolution Education Connection (www.creducation.org) and the Conflict Management in Higher Education Resource Center (www.campus-adr.org). He is author of Mediation in the Campus Community: Designing and Managing Effective Programs published by Jossey Bass Press. Bill received the William J. Kreidler Award for distinguished service to the field from the Association for Conflict Resolution (ACR) Education Section.

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