Our browseable glossary of terms related to conflict resolution in education provides quick access to terms you may hear used in the field.

Another useful tool for understanding more general education-related terms is the ERIC thesaurus.

• Reframing

  Definition: we change the interpretation of an event or communication, we take threatening information or events and see something positive in it or vice versa

• Regulators

  Definition: the nonverbal communication behaviors that function as ",traffic signals",, vocal and gestural actions that control the flow of interactive speech

  Related term(s): Turn-taking behavior

• Relational bids

  Definition: a meta-message that proposes how we define the relationship and how we define self and other in that relationship

  Related term(s): Meta-messages

• Resistance point

  Definition: In bargaining, the worst outcome you will accept and still settle

  Related term(s): Bottom-line

• Retrospective goals

  Definition: How we see our goals in conflict after the conflict has been managed - hindsight

• Reward/coercion power

  Definition: Influence we have because we have the ability to reward or punish someone

• Saving face

  Definition: preserving our image or face we present after we have perceived a threat to or attack against that face

• Secondary appraisals

  Definition: In Lazarus' theory of emotions, the appraisals or judgments we make about whether someone is to blame and how well we can cope with the event

• Secondary emotions

  Definition: blends of primary emotions, more complex, less comparable cross-culturally

  Related term(s): Blended emotions

• Self-concept

  Definition: knowing who you are and what makes you different from others

  Related term(s): identity

• Self-esteem

  Definition: the level of confidence and satisfaction you have with your self-concept

• Self-serving bias

  Definition: A perceptual bias we have when we give ourselves credit for the good things but blame the situation or other people for the bad things

• Self-soothing

  Definition: an emotion management strategy that helps one feel better, moving from an emotionally negative to an emotionally positive state

  Related term(s): Mood repair

• Settlement range

  Definition: In bargaining, the difference between your target point and your resistance point

• Sex

  Definition: refers to the biological classification of a particular person (male/female)