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Glossary of CRE-Related Terms

Our browseable glossary of terms related to conflict resolution in education provides quick access to terms you may hear used in the field.

Another useful tool for understanding more general education-related terms is the ERIC thesaurus.

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  • Social aggression
    Definition: tries to inflict harm through damage to one's self-esteem, social status, or both
    Related term(s): Relational aggression
  • Spontaneous communication
    Definition: Non-defensive communication that is 'of the moment' and natural - no hidden agendas
  • Strategic expression
    Definition: the ability to regulate your emotional experience and expression in adaptive and beneficial ways
    Related term(s): Self-controlled communication
  • Strategy communication
    Definition: Defensive communication that makes it seem you have a hidden agenda or are trying to manipulate the other
    Related term(s): Manipulative communication
  • Substantive Directive strategy
    Definition: A strategy used by a mediator to engage the parties in discussion of the substantive issues in the conflict
  • Superiority communication
    Definition: Defensive communication that makes it sounds like you see yourself as better than the other
  • Supportive climates
    Definition: creating climates that are non-defensive by using language that is descriptive, problem oriented, spontaneous, empathic, equal, and provisional
  • Supportive response
    Definition: a way of endorsing someone by responding in a supportive way
  • Target Point
    Definition: In bargaining, the best possible outcome you hope to achieve
  • Territorial behavior
    Definition: behavior that signals ownership and defense of an area
    Related term(s): Protecting 'turf'
  • Third party
    Definition: A person who is not involved in a conflict who is asked to help the parties manage the conflict (arbitrator, mediator, facilitator)
  • Transactive goals
    Definition: Goals that develop during the conflict interaction
  • Turn-taking signals
    Definition: gestures and vocalizations that make it possible for us to alternate conversational roles of speaking and listening
    Related term(s): regulators
  • Unilateral strategies
    Definition: One of Selman's interpersonal negotiation strategies in which a child understands there is more than one way to see a situation but uses basic persuasion to try and convince the other to 'go along.'
  • Verbal aggression
    Definition: using language to put the other person down or treat him or her with contempt
    Related term(s): Name-calling
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