Our browseable glossary of terms related to conflict resolution in education provides quick access to terms you may hear used in the field.

Another useful tool for understanding more general education-related terms is the ERIC thesaurus.

• Verbal recognition

  Definition: a confirming behavior in which we make a statement that lets the other person know we see them and ",welcome", them

• Vocal paralanguage

  Definition: the non-textual elements of speech

  Related term(s): Voice quality

• Vocalizations

  Definition: the nonverbal features of speech that replace or qualify the verbal message

• Voice qualities

  Definition: all the nonverbal features of speech not directly related to the verbal message

• Withdrawal/avoidance

  Definition: a conflict resolution style in which one deals with conflict by physically or psychologically avoiding the conflict