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Glossary of CRE-Related Terms

Our browseable glossary of terms related to conflict resolution in education provides quick access to terms you may hear used in the field.

Another useful tool for understanding more general education-related terms is the ERIC thesaurus.

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  • Confidentiality
    Definition: The idea in mediation that what is said in mediation is not shared with anyone outside the mediation
  • Confirmation
    Definition: you accept the right of the other person to define you, himself or herself, or the relationship
    Related term(s): respect
  • Confirmation bias
    Definition: Once we have an impression of the other person, our tendency to keep seeing them that way, even if there is information to the contrary
  • Conflict
    Definition: the expression of a disagreement between two or more interdependent people about what should be done and/or how it should be done
    Related term(s): Dispute, disagreement
  • Conflict competence
    Definition: the ability to manage conflict positively and functionally
  • Conflict escalation
    Definition: occurs when the feelings associated with the conflict become more hostile, when the behaviors used in conflict become more aggressive, when the positions taken in the conflict become more extreme, and when the willingness to adopt cooperative orientation to the conflict decreases
  • Conflict resolution education
    Definition: teaching children how to manage conflict effectively and giving them life skills that will empower them to be happier, more successful citizens
    Related term(s): Peace education
  • Conflict styles
    Definition: A tendency we have for how we deal with conflict - a general approach to conflict management
  • Connection power
    Definition: Influence we get because of who we know
  • Contact cultures
    Definition: cultures that use more touch and less personal space (e.g., Arab, Latin American, and Southern European nations) than do members of non-contact cultures
  • Contact hypothesis
    Definition: predicts that making contact with stereotyped individuals and interacting with them over time will break down the stereotypes we have about them
  • Contempt
    Definition: an emotion resulting from perceived superiority, often expressed as an insult
  • Content
    Definition: the information we exchange and the understandings we achieve
    Related term(s): Data
  • Content level
    Definition: gives the ",content", or basic data of the message, denotative meaning, what the words actually mean
  • Control communication
    Definition: Defensive communication that directs or tells the other what to do
    Related term(s): Directive communication
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