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Glossary of CRE-Related Terms

Our browseable glossary of terms related to conflict resolution in education provides quick access to terms you may hear used in the field.

Another useful tool for understanding more general education-related terms is the ERIC thesaurus.

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  • Distributive approaches
    Definition: competitive approaches to conflict, assuming the parties are in conflict over the allocation of some scarce resource and that each party wishes to win as much of that resource as possible
    Related term(s): Competitive conflict management
  • Dysfunctional conflict
    Definition: a conflict where one or both parties are dissatisfied with the process or outcome (or both) of the conflict management
    Related term(s): Destructive conflict
  • Emotion coaching
    Definition: a five-step process for teaching children basic skills of emotional competence
  • Emotion scripts
    Definition: sets of expectations for how we should react emotionally in certain situations in order to be appropriate, acting surprised at a surprise party
  • Emotional acknowledgment
    Definition: a confirming behavior that acknowledges someone by telling him or her you notice the emotion he or she has expressed
  • Emotional awareness
    Definition: awareness of one's own and other's emotions
  • Emotional competence
    Definition: knowing how to express emotions to fit the situation, the culture, and personal needs, understanding how to discern one's emotional state and others' emotional states, understanding the vocabulary of emotion, coping with aversive and pleasurable emotional situations, using emotions strategically and at an appropriate time, a developmental process
    Related term(s): Emotional intelligence
  • Emotional contagion
    Definition: being "infected" by the emotions of others, physiological mimicking of another's emotions that triggers similar emotional experience in you
  • Emotional expressivity
    Definition: willingness and ability to express one's emotions
    Related term(s): Emotional communication, emotional behaviors
  • Emotional flooding
    Definition: being swamped by emotion to the extent that you cannot think effectively
    Related term(s): Emotional overload
  • Emotional immaturity
    Definition: inability to behave in an emotionally competent way due to development that has yet to occur in the social or cognitive domain
  • Emotional incompetence
    Definition: through developmentally able, a person is unable to manage his or her emotions at the same level as his or her age and culture expect
  • Emotional intelligence
    Definition: the capacity for recognizing our own feelings and those of others, motivating ourselves, and managing emotions effectively in ourselves and in our relationships
    Related term(s): Emotional competence
  • Emotional perspective taking
    Definition: the ability to understand how the other person is feeling and why they are feeling that way
    Related term(s): Empathy, empathic perspective-taking
  • Emotional regulation
    Definition: learning to control one's impulses to respond emotionally
    Related term(s): Impulse control
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