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Glossary of CRE-Related Terms

Our browseable glossary of terms related to conflict resolution in education provides quick access to terms you may hear used in the field.

Another useful tool for understanding more general education-related terms is the ERIC thesaurus.

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  • Emotions
    Definition: the feelings that motivate us to act in all facets of life
    Related term(s): feelings
  • Empathy
    Definition: the ability to feel what someone else is feeling
    Related term(s): Emotional perspective taking
  • Empathy communication
    Definition: Non-defensive communication that shows you can understand the other person's experience
  • Endorsement
    Definition: confirming behavior that sends the message, ",The way you are feeling is okay,", or ",The way you are perceiving is okay.
  • Equality communication
    Definition: Non-defensive communication that treats the other person as an equal
  • Ethnocentrism
    Definition: the belief that one's culture is the center of everything and therefore superior to other cultures. Encourages people to apply the norms and standards of their own culture when judging other cultures: ",This is the way we do it, so this is the way everyone should do it.",
    Related term(s): Cultural arrogance
  • Evaluation communication
    Definition: Defensive communication that judges the other
    Related term(s): Criticism
  • Expertise power
    Definition: Influence we have because of a general area of expertise or knowledge we have, like computer programming
  • Face
    Definition: Goffman's notion of the self we want to present in interaction
    Related term(s): Identity, self-presentation
  • Face work
    Definition: ongoing, yet often implicit process of trying to present our ",face", in interactions
    Related term(s): Impression management, identity negotiation
  • Facilitate emotional reappraisal
    Definition: a process of elicitive questions and conversation that enable people to change the way they experience a situation and, by doing so, change how they feel about it
    Related term(s): Emotional coping
  • Facilitator
    Definition: A third party who focuses on re-establishing communication between disputing parties but who does not become involved in substantive issues
    Related term(s): conciliator
  • Forgiveness
    Definition: no longer being upset with someone because of what he or she did
  • Frame of reference
    Definition: our view of the world and the assumptions we make about reality as shaped by our prior experiences
    Related term(s): Point of view, perspective
  • Functional conflict
    Definition: a conflict where both parties are pleased with the process and outcome of the conflict management
    Related term(s): Healthy conflict, constructive conflict
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