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Glossary of CRE-Related Terms

Our browseable glossary of terms related to conflict resolution in education provides quick access to terms you may hear used in the field.

Another useful tool for understanding more general education-related terms is the ERIC thesaurus.

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  • Interpersonal negotiation strategies
    Definition: Selman's theory of strategies that children use in conflict at various stages of conflict competence
  • Intractable conflict
    Definition: conflicts that have escalated to a point where management or resolution is extremely unlikely
    Related term(s): Unsolvable conflict
  • Issue proliferation
    Definition: bringing additional issues to a conflict beyond the issues the conflict itself is about, increases conflict escalation
    Related term(s): ",kitchen sink", syndrome
  • Joint session
    Definition: In mediation when all the parties to the conflict are in the same room with the mediator(s) and are discussing the conflict
  • Kinesics
    Definition: the study of nonverbal communication through body movement
    Related term(s): Body language
  • Lead mediator
    Definition: In a co-mediation situation, the mediator who leads or has the most authority to guide the mediation process
  • Legitimate power
    Definition: Influence we have because of our formal position or role
    Related term(s): Hierarchical power
  • Limbic system
    Definition: the part of the brain that is associated with instinctive survival impulses
    Related term(s): Reptilian brain
  • Listening
    Definition: the process of receiving, attending to, and assigning meaning to aural stimuli
  • Low-context (LC) communication
    Definition: a message in which the mass of the information is vested in the explicit code, used to define cultures in communication
  • Mediation
    Definition: The process of a third party facilitating negotiation between disputants without making a decision for them
  • Mediator
    Definition: The third party who helps parties negotiate by facilitating their communication and helping them problem-solve but who does not have decision-making power
  • Message levels
    Definition: every time we communicate, we are sending a message with two levels of information: the content and the relational levels
  • Meta-communication
    Definition: communicating about our communication
  • Meta-emotions
    Definition: how we feel about our feelings, emotions about our emotions
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