When you need to tell someone something that might be difficult for them to hear, or when you want to initiate a conversation around a conflict, try using assertive speaking by doing this:

• Think before you speak
• Say what you mean and mean what you say
• Separate facts from feelings
• Focus on the action that occurred – not your interpretation
• Tell the other person what you want as opposed to what you don’t want

CRE Calendar Usage: 3rd Edition