Interpersonal Skills – Respect vs Disrespect
The purpose of this module is to help participants recognize and practice the interpersonal skills that will assist in dealing with conflict. By the end of this module participants should be able to: * Identify basic communication behaviors that may trigger conflict by communicating disrespect through disconfirmation; * Practice skills that identify disrespectful behavior; * Use language strategies for communicating respect -- confirming behaviors; * Identify communication behaviors that increase defensiveness; * Practice supportive communication skills to reduce defensiveness; * Identify the challenges of having face saving techniques along with face supporting techniques.
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