The Massachusetts Attorney General’s Office has released a student peer mediation manual (34 page pdf) and a program coordinator’s manual (183 page pdf) supporting their SCORE (Student Conflict Resolution Experts) program. The coordinators manual “provides an overview of the program, and instructs coordinators on the steps to setting up the program from start to finish, and the methods and expectations for training their mediators. The manual also provides an extensive lesson plan for training, as well as sample exercises and role-play scenarios.” You can find both items via the CREducation.net catalog.

The Student Conflict Resolution Experts (SCORE) program is a student mediation-oriented violence prevention program, created and funded by the Office of the Attorney General in collaboration with local community mediation programs and school communities. Since 1989, more than 5,000 students have trained as peer mediators; these young people have mediated over 25,000 conflicts in schools across Massachusetts, with a reported 97% success rate.