Glossary of CRE-Related Terms
Our browseable glossary of terms related to conflict resolution in education provides quick access to terms you may hear used in the field.
Another useful tool for understanding more general education-related terms is the ERIC thesaurus.
- Accommodation/smoothing
- Definition: A style of conflict resolution in which one person gives in or accedes to the wishes of the other
- Related term(s): Giving in - nurturing style of conflict management
- Acknowledgment
- Definition: confirming behavior that indicates awareness of or interest in the other person's perceptions, comments, or questions
- Action-oriented listeners
- Definition: listeners who concentrate mostly on the task at hand and prefer to listen to people who present information in a logical and organized way
- Affect displays
- Definition: spontaneous facial expression of emotion
- Related term(s): Emotional expressions, facial expressions
- Bargaining
- Definition: Competitive negotiation process
- Related term(s): Competitive negotiation, win-lose negotiation, hardball negotiation
- Bargaining range
- Definition: The overlap of the settlement ranges of the bargainers
- Biases
- Definition: Perceiving something in a way that is not accurate
- Related term(s): misperception
- Brainstorming
- Definition: Generating ideas for solving a problem before evaluating or critiquing those ideas
- Related term(s): Generating solutions
- Bullying
- Definition: Repeated, intentional aggressive behavior intended to harm another and to create power imbalance
- Related term(s): teasing
- Caucusing
- Definition: When a mediator meets individually with one of the parties in the mediation to talk about issues
- Causal inference
- Definition: Assumptions we make about what causes a certain effect, usually refers to judgments we make about why people do things
- Related term(s): attributions
- Certainty communication
- Definition: Defensive communication that suggests you are completely right and completely certain that you are right
- Clarifying response
- Definition: a confirming behavior that acknowledges someone by asking for more information about what they've just said or done
- Related term(s): Asking for clarification
- Classroom agreements
- Definition: Agreements negotiated by students and teachers about acceptable behavior in the classroom
- Related term(s): Classroom rules
- Classroom management style
- Definition: A general tendency to be either hands-on, hands-off or hands-together as a style of dealing with classroom management