Glossary of CRE-Related Terms
Our browseable glossary of terms related to conflict resolution in education provides quick access to terms you may hear used in the field.
Another useful tool for understanding more general education-related terms is the ERIC thesaurus.
- Mood repair
- Definition: the ability to help oneself feel better when experiencing a negative emotion
- Related term(s): Self-calming
- Multiple emotions
- Definition: experiencing more than one emotion at the same time
- Multiple intelligences
- Definition: seven areas of intelligence: linguistic, logical-mathematical, musical, spatial, bodily-kinesthetic, interpersonal, and intrapersonal
- Negative inner scripts
- Definition: internal negative conversations we imagine and rehearse about negative emotional experiences and interactions
- Neutral communication
- Definition: Defensive communication that makes it seem you are completely unconcerned and unaffected by the conflict. Suggests you don't care.
- Neutrality
- Definition: In mediation, trying to make sure you do not take sides or have a vested interest in the conflict outcome
- Related term(s): impartiality
- Noncontact cultures
- Definition: cultures that prefer the visual mode of communication and have a greater need for individual space, e.g. North American, Asian, and Northern European nations
- Nonverbal communication
- Definition: communication without words
- Related term(s): Body language
- Opening Statement
- Definition: The opening comments of a mediator in which the mediator explains mediation and the role of the mediator
- Optimism
- Definition: an orientation that expects positive things, believing the causes of bad things are temporary and good things are permanent
- Over-generalizing
- Definition: A perceptual bias where we see people as being similar overall because they are similar in one or two ways
- Person perception
- Definition: making sense of others
- Personal space
- Definition: the invisible bubble of space we protect in interactions
- Physical aggression
- Definition: using physical force against others
- Related term(s): Physical violence
- Positions
- Definition: In negotiation and bargaining the outcomes we want, the things we want to get
- Related term(s): Desired outcomes