Glossary of CRE-Related Terms
Our browseable glossary of terms related to conflict resolution in education provides quick access to terms you may hear used in the field.
Another useful tool for understanding more general education-related terms is the ERIC thesaurus.
- Reframing
- Definition: we change the interpretation of an event or communication, we take threatening information or events and see something positive in it or vice versa
- Regulators
- Definition: the nonverbal communication behaviors that function as ",traffic signals",, vocal and gestural actions that control the flow of interactive speech
- Related term(s): Turn-taking behavior
- Relational bids
- Definition: a meta-message that proposes how we define the relationship and how we define self and other in that relationship
- Related term(s): Meta-messages
- Resistance point
- Definition: In bargaining, the worst outcome you will accept and still settle
- Related term(s): Bottom-line
- Retrospective goals
- Definition: How we see our goals in conflict after the conflict has been managed - hindsight
- Reward/coercion power
- Definition: Influence we have because we have the ability to reward or punish someone
- Saving face
- Definition: preserving our image or face we present after we have perceived a threat to or attack against that face
- Secondary appraisals
- Definition: In Lazarus' theory of emotions, the appraisals or judgments we make about whether someone is to blame and how well we can cope with the event
- Secondary emotions
- Definition: blends of primary emotions, more complex, less comparable cross-culturally
- Related term(s): Blended emotions
- Self-concept
- Definition: knowing who you are and what makes you different from others
- Related term(s): identity
- Self-esteem
- Definition: the level of confidence and satisfaction you have with your self-concept
- Self-serving bias
- Definition: A perceptual bias we have when we give ourselves credit for the good things but blame the situation or other people for the bad things
- Self-soothing
- Definition: an emotion management strategy that helps one feel better, moving from an emotionally negative to an emotionally positive state
- Related term(s): Mood repair
- Settlement range
- Definition: In bargaining, the difference between your target point and your resistance point
- Sex
- Definition: refers to the biological classification of a particular person (male/female)