Glossary of CRE-Related Terms
Our browseable glossary of terms related to conflict resolution in education provides quick access to terms you may hear used in the field.
Another useful tool for understanding more general education-related terms is the ERIC thesaurus.
- Distributive approaches
- Definition: competitive approaches to conflict, assuming the parties are in conflict over the allocation of some scarce resource and that each party wishes to win as much of that resource as possible
- Related term(s): Competitive conflict management
- Dysfunctional conflict
- Definition: a conflict where one or both parties are dissatisfied with the process or outcome (or both) of the conflict management
- Related term(s): Destructive conflict
- Emotion coaching
- Definition: a five-step process for teaching children basic skills of emotional competence
- Emotion scripts
- Definition: sets of expectations for how we should react emotionally in certain situations in order to be appropriate, acting surprised at a surprise party
- Emotional acknowledgment
- Definition: a confirming behavior that acknowledges someone by telling him or her you notice the emotion he or she has expressed
- Emotional awareness
- Definition: awareness of one's own and other's emotions
- Emotional competence
- Definition: knowing how to express emotions to fit the situation, the culture, and personal needs, understanding how to discern one's emotional state and others' emotional states, understanding the vocabulary of emotion, coping with aversive and pleasurable emotional situations, using emotions strategically and at an appropriate time, a developmental process
- Related term(s): Emotional intelligence
- Emotional contagion
- Definition: being "infected" by the emotions of others, physiological mimicking of another's emotions that triggers similar emotional experience in you
- Emotional expressivity
- Definition: willingness and ability to express one's emotions
- Related term(s): Emotional communication, emotional behaviors
- Emotional flooding
- Definition: being swamped by emotion to the extent that you cannot think effectively
- Related term(s): Emotional overload
- Emotional immaturity
- Definition: inability to behave in an emotionally competent way due to development that has yet to occur in the social or cognitive domain
- Emotional incompetence
- Definition: through developmentally able, a person is unable to manage his or her emotions at the same level as his or her age and culture expect
- Emotional intelligence
- Definition: the capacity for recognizing our own feelings and those of others, motivating ourselves, and managing emotions effectively in ourselves and in our relationships
- Related term(s): Emotional competence
- Emotional perspective taking
- Definition: the ability to understand how the other person is feeling and why they are feeling that way
- Related term(s): Empathy, empathic perspective-taking
- Emotional regulation
- Definition: learning to control one's impulses to respond emotionally
- Related term(s): Impulse control