Glossary of CRE-Related Terms
Our browseable glossary of terms related to conflict resolution in education provides quick access to terms you may hear used in the field.
Another useful tool for understanding more general education-related terms is the ERIC thesaurus.
- Fundamental attribution error
- Definition: A perceptual bias where we tend to blame the person rather than the situation for an event
- Gender
- Definition: the socially prescribed expectations or roles for people of a particular sex, usually discussed in terms of masculinity, femininity, or androgyny
- Generating Options
- Definition: In principled negotiation and/or mediation, the process of generating ideas or options for solution
- Related term(s): brainstorming
- Generative conflict
- Definition: creating conflicts that are functional in order to enhance creativity and constructive change
- Related term(s): Creative conflict
- Giving face
- Definition: Doing something to restore or give back someone's identity or face after it has been attacked
- Related term(s): Protective behavior
- Goal-congruent emotions
- Definition: In Lazarus's theory, positive emotions: compassion, happiness, hope, love pride, relief
- Related term(s): Positive emotions
- Goal-incongruent emotions
- Definition: in Lazarus' theory, negative emotions: anger, anxiety, disgust, envy, fright, guilt, jealousy, sadness, shame
- Related term(s): Negative emotions
- Halo effect
- Definition: a perceptual bias where we assume that a person has many positive qualities if they have one positive quality
- Haptics
- Definition: the study of nonverbal touch
- Related term(s): Touch behavior
- High context (HC) communication
- Definition: a message in which most of the information is either in the physical context or internalized in the person, a concept used to distinguish cultures
- Hostile attribution
- Definition: negative assumptions you make about others
- Hostile climates
- Definition: created through hostile attributions about the other and a belief that aggression is acceptable in conflict interaction
- Illustrators
- Definition: gesticulations that help us get our messages across
- Related term(s): Gestures, talking with our hands
- Immediacy
- Definition: the communication of interest in the other through nonverbal behaviors of proximity, gazing, and touching
- Related term(s): Liking behavior
- Impasse
- Definition: When people cannot solve their own conflicts and need to have someone else intervene
- Related term(s): blockage